Privacy Policy & Cookies
Last updated: 03/06/2026
Privacy Policy Statement Grosvenor House Papers Limited
Privacy Policy Statement Grosvenor House Papers Limited
Grosvenor House Papers Limited (GHP) asks you, its customer to supply various personal information when creating an account, placing an order and while contacting us. We use this information only for the purpose of filling out orders, communicating with you regarding orders and we may from time to time send you details of offers and promotions we feel may be of interest to you. We treat your information as private and confidential and we will not disclose this information to other individuals or companies. We will not distribute your information to be used in mailing lists, surveys, or for any other purpose outside GHP. We are committed to safeguarding the privacy of our customers' personal information. Grosvenor House Papers Limited, a registered company in England and Wales. Company number 2912127. Registered office at Grosvenor House Papers Limited, Westmorland Business Park, Kendal, Cumbria LA9 6NP.
Grosvenor House Papers (“we”, “our” or “us”) respect your privacy and appreciate your personal data is valuable. Our privacy policy summarises the information we might collect from you, what we will do with it and not do with it in compliance with the General Data Protection Regulation (GDPR) 2018.
Grosvenor House Papers (“we”, “our” or “us”) respect your privacy and appreciate your personal data is valuable. Our privacy policy summarises the information we might collect from you, what we will do with it and not do with it in compliance with the General Data Protection Regulation (GDPR) 2018.
The policy applies to all personal data (PD) we might collect whether that’s in person, by telephone or through online locations such as website. Use of our website (https://www.ghpkendal.co.uk/) and any other sites that we operate is subject to your agreement with this policy unless a separate privacy policy has been provided.
What do we do with your personal data?
It’s always up to your whether you wish to provide us with your personally identifiable information. Personally identifiable information includes:
·Your name, company, email address, phone number and company address
·Any account details that you might provide us with
·Your computers IP address indicating where your computer is located on the internet
If you provide us with personal information, we will not:
·Sell or rent it to a third party without your permission
·Disclose your personal data unless required for reasons by law.
Where do we store your personal data?
Any information you provide us will be securely stored on servers that we access through our third party suppliers, all of whom we believe to have a clear commitment to upholding the requirements of GDPR. Where possible, we will choose to store personal data within the UK or EEA, however the nature of such online services may mean that your data is held outside of the UK and the EEA. We’ve provided details of these providers with links to their privacy policies below.
Security
We take appropriate measures to ensure the continued security of our computer network and operating systems.
Our sites may also be linked to websites operated by third parties. These links are meant for your convenience only. Links to third party sites do not constitute endorsement on the part of Grosvenor House Papers of those sites and we are not responsible for the privacy practices of the owners and operators of those sites. We encourage you to review the privacy policies and practices on each site before you submit any personal information.
Use of our Website
Our website will often be your first point of entry when exploring our services and is intended for use by adults over 16 years of age.
Like most websites, we use Google Analytics (GA). We use this to see how many people use our website and better understand how they find and use our web pages. GA does not collect data that can personally identify you from your visit to our site, however we consider Google to be a third party data processor. You can stop GA from tracking any part of our website by disabling cookies in your web browser.
Other Tracking Tools
We may use other tracking tools on our website that collect information about how you use our site and the pages you visit. None of these tools will allow us to identify your personal data unless you specifically provide this to us using an online form. Data that might be collected by these tools includes (but is not necessarily limited to):
- Your device type, operating system and browser type
- Your device screen resolution
- Your country
- Mouse events
- Keypresses
- Referring URL and domain
- Pages visited
- Date and time pages were viewed
Our website hosting
Our website is hosted by Big Fish Internet within a UK based data centre. All website traffic is delivered over https, stating our company name in the browser address bar.
Email Newsletters
If you choose to sign up to receive our email newsletters, we’ll forward your email address to YMLP (Your Mailing List Provider) who provide us with email marketing services. We consider YMLP to be a third party data processor.
Your email address will remain within YMLP’s database for as long as we continue to use their services, or until you specifically request to be removed from our mailing list. Each email we send will include a ‘one click’ unsubscribe option that will instantly remove you from the mailing list.
Consent to receive marketing communications
Whenever you submit personal data to us, we will not send you unsolicited marketing communications (either by email or offline) without your consent. You will only be added to our mailing list under the following circumstances:
- You’ve given us personal data and explicitly indicated (“opted-in”) to receive marketing communications from us;
- You’re a client of ours and we need to keep you informed about changes that may affect the services we provide you.
Third Party Data Processors
We may store your data on servers provided by third party vendors, or through services who process personal data on our behalf. These third parties may be based outside the UK and we are satisfied that their own privacy policies meet the requirements of GDPR.
Specific services might include:
- Our customer relationship management system (CRM)
- Our email platform
- Digital marketing tools such as website analytics
Named third party providers and their respective privacy policies are:
Google (https://privacy.google.com/businesses/compliance)
YMLP (https://www.ymlp.com/terms-of-service.html)
DPD (https://www.dpd.com/de_en/siteutilities/data_protection)
Royal Mail (https://www.royalmail.com/privacy-policy/)
Microsoft (https://www.microsoft.com/en-us/TrustCenter/Privacy/gdpr/default.aspx)
Dropbox (https://www.dropbox.com/en_GB/security/GDPR)
Craft CMS (https://craftcms.com/privacy)
Amazon S3 (https://aws.amazon.com/compliance/gdpr-center/)
Pegasus Opera (http://www.pegasus.co.uk/content.asp?PageId=1636&rc=1)
Orderwise (https://www.orderwise.co.uk/privacy-policy/)
Worldpay (https://www.worldpay.com/uk/privacy-policy)
Paypal (https://www.paypal.com/en/webapps/mpp/ua/privacy-full)
Data Breaches
In the event of a data breach, either through our own storage or that of third parties, we will report this to the Information Commissioners Office and relevant individuals within 72 hours of it being identified.
Your right to access your personal data
You’re entitled to be able to request details of the personal data we hold about you without a fee. Please contact info@ghpkendal.co.uk with details of your request and we’ll respond as soon as is reasonably possible.
Registered office: Grosvenor house Papers, Westmorland Business Park, Kendal, Cumbria, LA9 6NP
Our Use of Automated Tools and Systems
We may use automated systems and tools to support certain business processes, such as risk assessment, fraud prevention, affordability checks, identity verification, or record management.
These tools may analyse personal data using predefined criteria or rules to generate indicators, scores, or recommendations. However, we do not make decisions that have a legal or similarly significant effect on individuals based solely on automated processing. Any such decisions are subject to meaningful human review.
The use of these tools may influence the speed or level of review applied to an application or request, but individuals will not be subject to automatic rejection or adverse decisions without human involvement.
Changes to our policy
We reserve the right to amend our policy from time to time in line with new legislation or best practice. We will not explicitly inform you of changes to our privacy policy, so recommend you check this page occasionally for specific details.
Cookies In Use On This Web Site & Information
What are cookies?
Cookies are tiny text files stored on your computer when you visit certain web pages. At GHP we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.
To order products on the GHP web shop you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.
Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.
Please note that we're not responsible for the content of external websites.
We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.
Our cookie policy
We use cookies which are small text files stored on your computer to track your visit from page to page. This enables your order to be processed as you navigate through the website otherwise we would not be able to identify you from one page to the next. We also use cookies to track visitor trends. The information is used for internal review purposes only so that we can improve our website and is not shared with any other organisation for commercial purposes.
Our cookie policy is applicable to all websites and services that we operate.
Cookies anonymously track use of our website and may enable specific features to enhance your browsing experience. You can refuse to accept cookies by activating the setting on your browser which allows you to block the setting of cookies. However, if you select this setting you may be unable to use certain features of our website.
We use cookies to collect specific types of information including:
This is solely statistical data that enables us to analyse customer trends and does not identify personally identifiable information.
For further information about cookies, you may like to visit www.allaboutcookies.org.
Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from ghpkendal.co.uk, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
Here's a list of the main cookies we use. Some or all of them may be used during your visit to our website.
Managing Cookies
If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.
To enable cookies
If you're not sure of the type and version of web browser you use to access the Internet:
For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option
All other browsers
Please consult your documentation or online help files.
Further information about cookies
If you'd like to learn more about cookies in general and how to manage them, visit http://www.aboutcookies.org/ (opens in a new window - please note that we can't be responsible for the content of external websites).
Your privacy
Please be assured that the data contained in the cookie used in these adverts is completely anonymous and doesn't contain any of your personal details.
Credit Reference and Affordability Checks
To help us assess applications, prevent fraud, and meet our legal and regulatory obligations, we may obtain information about you from credit reference agencies (CRAs).
We obtain this information via Creditsafe, which uses its data partner TransUnion to supply consumer credit and identity data.
Further information about how Creditsafe and TransUnion process your personal data can be found in their respective privacy notices:
Contact details of Data Protection Officer (DPO)
Chris Tague - finance@ghpkendal.co.uk
Legitimate interests
Our legitimate interests include operating our business, fulfilling contractual obligations, ensuring system and data security, preventing fraud, supporting audit and compliance activities, and protecting TransUnion data. These interests are balanced against the rights and freedoms of individuals, with appropriate safeguards in place.
Source of personal data
We may collect personal data about you from:
Data retention period
We keep personal data only for as long as necessary for its purpose and to meet legal or regulatory obligations. Data used for credit reference or affordability checks is retained only for as long as required and then securely deleted.
Right to rectification
You have the right to request that inaccurate or incomplete personal data is corrected.
Right to erasure (“right to be forgotten”)
You have the right to request that we delete your personal data where there is no lawful reason for us to continue processing it.
Right to restrict processing
You have the right to request that we limit how we use your personal data in certain circumstances.
Right to data portability
You have the right to receive your personal data in a structured, commonly used, and machine readable format, and to request that we transfer it to another organisation where technically feasible, readable format, and to request that we transfer it to another organisation where technically feasible.
Right to object
You have the right to object to the processing of your personal data where we rely on legitimate interests or where data is used for direct marketing.
Whether data provision is required + consequences
Provision of Personal Data
Is the provision of personal data statutory or contractual?
The provision of certain personal data is primarily contractual and, in some circumstances, required to meet legal and regulatory obligations.
Personal data is required to:
What are the consequences of not providing personal data?
If you choose not to provide the personal data, we request:
Where personal data is requested for optional purposes, such as marketing communications, providing this data is not mandatory, and you may withdraw your consent at any time without affecting your ability to receive goods or services from us.
Last updated: 03/06/2026
Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.
Please note that we're not responsible for the content of external websites.
We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.
Our cookie policy
We use cookies which are small text files stored on your computer to track your visit from page to page. This enables your order to be processed as you navigate through the website otherwise we would not be able to identify you from one page to the next. We also use cookies to track visitor trends. The information is used for internal review purposes only so that we can improve our website and is not shared with any other organisation for commercial purposes.
Our cookie policy is applicable to all websites and services that we operate.
Cookies anonymously track use of our website and may enable specific features to enhance your browsing experience. You can refuse to accept cookies by activating the setting on your browser which allows you to block the setting of cookies. However, if you select this setting you may be unable to use certain features of our website.
We use cookies to collect specific types of information including:
- the date and time of your visit;
- the pages you visit; and
- the address of the web site from which you linked to us (if applicable).
This is solely statistical data that enables us to analyse customer trends and does not identify personally identifiable information.
For further information about cookies, you may like to visit www.allaboutcookies.org.
Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from ghpkendal.co.uk, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
Here's a list of the main cookies we use. Some or all of them may be used during your visit to our website.
| PHPSESSID | This cookie is used to set a session id. |
| language | This cookie allows the web site to use and display English format |
| currency | This cookie allows the pages to use and display GBP format. |
| __utma | These cookies enable Google Analytics software. It helps us analyse visitor information such as browser usage and new visitor numbers. That information helps us improve the website and your shopping experience. The data stored by these cookies never shows personal details from which your individual identity can be established |
| __utmc | |
| __utmz | |
| __utmb | |
| __atuvc | This is called an "Add this" cookie. The __atuvc cookie is created and read on the client side in order to make sure the user sees the updated count if they share a page and return to it before the share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behavior for users. |
| consent | This cookie hides the basic cookie notice which is shown when your browser is first used to access our site. |
| eu_cookie_law | This stores whether the EU Cookie legislation notification on the site has been acknowledged. |
| XSRF-TOKEN | Prevents malicious cross-site request forgeries. |
| Ow | Identifies the user, avoiding the need to log in on every page visited or when performing an action requiring authentication. |
Managing Cookies
If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.
To enable cookies
If you're not sure of the type and version of web browser you use to access the Internet:
For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option
| Browser | How to check cookies are enabled for PCs |
Google Chrome
|
|
Microsoft Internet Explorer 6.0, 7.0, 8.0
|
|
Mozilla Firefox
|
|
Safari
|
|
| Browser | How to check cookies are enabled for Macs |
Microsoft Internet Explorer 5.0 on OSX
|
|
Safari on OSX
|
|
Mozilla and Netscape on OSX
|
|
Opera
|
All other browsers
Please consult your documentation or online help files.
Further information about cookies
If you'd like to learn more about cookies in general and how to manage them, visit http://www.aboutcookies.org/ (opens in a new window - please note that we can't be responsible for the content of external websites).
Your privacy
Please be assured that the data contained in the cookie used in these adverts is completely anonymous and doesn't contain any of your personal details.
Credit Reference and Affordability Checks
To help us assess applications, prevent fraud, and meet our legal and regulatory obligations, we may obtain information about you from credit reference agencies (CRAs).
We obtain this information via Creditsafe, which uses its data partner TransUnion to supply consumer credit and identity data.
- Creditsafe Business Solutions Limited is authorised and regulated by the Financial Conduct Authority
FCA Firm Reference Number: 742313 - TransUnion International UK Limited is authorised and regulated by the Financial Conduct Authority
FCA Firm Reference Number: 805757
Further information about how Creditsafe and TransUnion process your personal data can be found in their respective privacy notices:
- Creditsafe Privacy / Transparency Notice:
Transparency Notice | Customers & Suppliers - TransUnion CRAIN (Credit Reference Agency Information Notice):
https://www.transunion.co.uk/legal/privacy-centre/pc-credit-reference - TransUnion Bureau Privacy Notice:
https://www.transunion.co.uk/legal/privacy-centre/pc-bureau
Contact details of Data Protection Officer (DPO)
Chris Tague - finance@ghpkendal.co.uk
Legitimate interests
Our legitimate interests include operating our business, fulfilling contractual obligations, ensuring system and data security, preventing fraud, supporting audit and compliance activities, and protecting TransUnion data. These interests are balanced against the rights and freedoms of individuals, with appropriate safeguards in place.
Source of personal data
We may collect personal data about you from:
- you directly
- employers/clients when you apply for a role or are considered for an opportunity.
- referees (where relevant and permitted)
- publicly available sources (for example professional networking sites, business websites, and public records)
- credit reference agencies (CRAs) where required for consumer credit, identity, or affordability checks.
- third party service providers used to support recruitment, screening, and compliance processes.
Data retention period
We keep personal data only for as long as necessary for its purpose and to meet legal or regulatory obligations. Data used for credit reference or affordability checks is retained only for as long as required and then securely deleted.
Right to rectification
You have the right to request that inaccurate or incomplete personal data is corrected.
Right to erasure (“right to be forgotten”)
You have the right to request that we delete your personal data where there is no lawful reason for us to continue processing it.
Right to restrict processing
You have the right to request that we limit how we use your personal data in certain circumstances.
Right to data portability
You have the right to receive your personal data in a structured, commonly used, and machine readable format, and to request that we transfer it to another organisation where technically feasible, readable format, and to request that we transfer it to another organisation where technically feasible.
Right to object
You have the right to object to the processing of your personal data where we rely on legitimate interests or where data is used for direct marketing.
Whether data provision is required + consequences
Provision of Personal Data
Is the provision of personal data statutory or contractual?
The provision of certain personal data is primarily contractual and, in some circumstances, required to meet legal and regulatory obligations.
Personal data is required to:
- enter into and perform contracts with customers, suppliers, or business partners.
- process orders, manage accounts, and deliver goods and services.
- verify identity and prevent fraud; and
- comply with applicable legal, regulatory, accounting, and tax obligations.
What are the consequences of not providing personal data?
If you choose not to provide the personal data, we request:
- we may be unable to enter into a contract with you.
- we may be unable to fulfil orders, supply goods, or provide services.
- we may be unable to conduct necessary verification, compliance, or fraud prevention checks; and
- as a result, our services may be delayed, restricted, or declined.
Where personal data is requested for optional purposes, such as marketing communications, providing this data is not mandatory, and you may withdraw your consent at any time without affecting your ability to receive goods or services from us.
Last updated: 03/06/2026
