Privacy Policy & Cookies

Privacy Policy Statement Grosvenor House Papers Limited
 Grosvenor House Papers Limited (GHP) asks you, its customer to supply various personal information when creating an account, placing an order and while contacting us. We use this information only for the purpose of filling out orders, communicating with you regarding orders and we may from time to time send you details of offers and promotions we feel may be of interest to you. We treat your information as private and confidential and we will not disclose this information to other individuals or companies. We will not distribute your information to be used in mailing lists, surveys, or for any other purpose outside GHP. We are committed to safeguarding the privacy of our customers' personal information. Grosvenor House Papers Limited, a registered company in England and Wales. Company number 2912127. Registered office at Grosvenor House Papers Limited, Westmorland Business Park, Kendal, Cumbria LA9 6NP.

Grosvenor House Papers (“we”, “our” or “us”) respect your privacy and appreciate your personal data is valuable. Our privacy policy summarises the information we might collect from you, what we will do with it and not do with it in compliance with the General Data Protection Regulation (GDPR) 2018.

The policy applies to all personal data (PD) we might collect whether that’s in person, by telephone or through online locations such as website. Use of our website ( and any other sites that we operate is subject to your agreement with this policy unless a separate privacy policy has been provided.

What do we do with your personal data?
It’s always up to your whether you wish to provide us with your personally identifiable information. Personally identifiable information includes:
·Your name, company, email address, phone number and company address
·Any account details that you might provide us with
·Your computers IP address indicating where your computer is located on the internet
If you provide us with personal information, we will not:
·Sell or rent it to a third party without your permission
·Disclose your personal data unless required for reasons by law.

Where do we store your personal data?
 Any information you provide us will be securely stored on servers that we access through our third party suppliers, all of whom we believe to have a clear commitment to upholding the requirements of GDPR. Where possible, we will choose to store personal data within the UK or EEA, however the nature of such online services may mean that your data is held outside of the UK and the EEA. We’ve provided details of these providers with links to their privacy policies below.

We take appropriate measures to ensure the continued security of our computer network and operating systems.
Our sites may also be linked to websites operated by third parties. These links are meant for your convenience only. Links to third party sites do not constitute endorsement on the part of Grosvenor House Papers of those sites and we are not responsible for the privacy practices of the owners and operators of those sites. We encourage you to review the privacy policies and practices on each site before you submit any personal information.

Use of our Website
 Our website will often be your first point of entry when exploring our services and is intended for use by adults over 16 years of age. 
Like most websites, we use Google Analytics (GA). We use this to see how many people use our website and better understand how they find and use our web pages. GA does not collect data that can personally identify you from your visit to our site, however we consider Google to be a third party data processor. You can stop GA from tracking any part of our website by disabling cookies in your web browser.

Other Tracking Tools
We may use other tracking tools on our website that collect information about how you use our site and the pages you visit. None of these tools will allow us to identify your personal data unless you specifically provide this to us using an online form. Data that might be collected by these tools includes (but is not necessarily limited to):
  • Your device type, operating system and browser type
  • Your device screen resolution
  • Your country
  • Mouse events
  • Keypresses
  • Referring URL and domain
  • Pages visited
  • Date and time pages were viewed
Our website hosting
 Our website is hosted by Big Fish Internet within a UK based data centre. All website traffic is delivered over https, stating our company name in the browser address bar.

Email Newsletters
If you choose to sign up to receive our email newsletters, we’ll forward your email address to YMLP (Your Mailing List Provider) who provide us with email marketing services. We consider YMLP to be a third party data processor.
Your email address will remain within YMLP’s database for as long as we continue to use their services, or until you specifically request to be removed from our mailing list. Each email we send will include a ‘one click’ unsubscribe option that will instantly remove you from the mailing list.

Consent to receive marketing communications
 Whenever you submit personal data to us, we will not send you unsolicited marketing communications (either by email or offline) without your consent. You will only be added to our mailing list under the following circumstances:
  • You’ve given us personal data and explicitly indicated (“opted-in”) to receive marketing communications from us;
  • You’re a client of ours and we need to keep you informed about changes that may affect the services we provide you.

Third Party Data Processors
We may store your data on servers provided by third party vendors, or through services who process personal data on our behalf. These third parties may be based outside the UK and we are satisfied that their own privacy policies meet the requirements of GDPR.
Specific services might include:
  • Our customer relationship management system (CRM)
  • Our email platform
  • Digital marketing tools such as website analytics
Named third party providers and their respective privacy policies are:

Google (
Royal Mail (
Microsoft (
Dropbox (
Craft CMS (
Amazon S3 (
Pegasus Opera (
Orderwise (
Worldpay (
Paypal (

Data Breaches
 In the event of a data breach, either through our own storage or that of third parties, we will report this to the Information Commissioners Office and relevant individuals within 72 hours of it being identified.

Your right to access your personal data
 You’re entitled to be able to request details of the personal data we hold about you without a fee. Please contact with details of your request and we’ll respond as soon as is reasonably possible.
Registered office:  Grosvenor house Papers, Westmorland Business Park, Kendal, Cumbria, LA9 6NP

Changes to our policy
 We reserve the right to amend our policy from time to time in line with new legislation or best practice. We will not explicitly inform you of changes to our privacy policy, so recommend you check this page occasionally for specific details. 

Cookies In Use On This Web Site & Information
What are cookies?
Cookies are tiny text files stored on your computer when you visit certain web pages. At GHP we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.
To order products on the GHP web shop you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

Please note that we're not responsible for the content of external websites.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

Our cookie policy
We use cookies which are small text files stored on your computer to track your visit from page to page. This enables your order to be processed as you navigate through the website otherwise we would not be able to identify you from one page to the next. We also use cookies to track visitor trends. The information is used for internal review purposes only so that we can improve our website and is not shared with any other organisation for commercial purposes.
Our cookie policy is applicable to all websites and services that we operate.
Cookies anonymously track use of our website and may enable specific features to enhance your browsing experience. You can refuse to accept cookies by activating the setting on your browser which allows you to block the setting of cookies. However, if you select this setting you may be unable to use certain features of our website.
We use cookies to collect specific types of information including:
  • the date and time of your visit;
  • the pages you visit; and
  • the address of the web site from which you linked to us (if applicable).
This is solely statistical data that enables us to analyse customer trends and does not identify personally identifiable information.

For further information about cookies, you may like to visit

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Here's a list of the main cookies we use. Some or all of them may be used during your visit to our website.
PHPSESSID This cookie is used to set a session id. 
language This cookie allows the web site to use and display English format
currency This cookie allows the pages to use and display GBP format.
__utma These cookies enable Google Analytics software. It helps us analyse visitor information such as browser usage and new visitor numbers. That information helps us improve the website and your shopping experience. The data stored by these cookies never shows personal details from which your individual identity can be established
__atuvc This is called an "Add this" cookie.  The __atuvc cookie is created and read on the client side in order to make sure the user sees the updated count if they share a page and return to it before the share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behavior for users.
consent This cookie hides the basic cookie notice which is shown when your browser is first used to access our site.
eu_cookie_law This stores whether the EU Cookie legislation notification on the site has been acknowledged.
XSRF-TOKEN Prevents malicious cross-site request forgeries.
Ow Identifies the user, avoiding the need to log in on every page visited or when performing an action requiring authentication.

Managing Cookies
If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.

To enable cookies
If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option
How to check cookies are enabled for PCs
  Google Chrome
  1. Click on 'Tools' at the top of your browser window and select Options
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  3. Now select 'Allow local data to be set'
  Microsoft Internet Explorer 6.0, 7.0, 8.0
  1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies
  Mozilla Firefox
  1. Click on 'Tools' at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select 'allow sites to set cookies'
  1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  3. Click 'Save'

Browser How to check cookies are enabled for Macs
  Microsoft Internet Explorer 5.0 on OSX
  1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
  2. Scroll down until you see 'Cookies' under Receiving Files
  3. Select the 'Never Ask' option
  Safari on OSX
  1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security' then 'Accept cookies'
  3. Select the 'Only from site you navigate to'
  Mozilla and Netscape on OSX
  1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
  2. Scroll down until you see cookies under 'Privacy & Security'
  3. Select 'Enable cookies for the originating web site only'
  1. Click on 'Menu' at the top of your browser window and select 'Settings'
  2. Then select 'Preferences', select the 'Advanced' tab
  3. Then select 'Accept cookies' option
All other browsers
Please consult your documentation or online help files.

Further information about cookies
If you'd like to learn more about cookies in general and how to manage them, visit (opens in a new window - please note that we can't be responsible for the content of external websites).

Your privacy
Please be assured that the data contained in the cookie used in these adverts is completely anonymous and doesn't contain any of your personal details.